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Building a Voice of Customer Program in 10 Steps

How do you go about creating a successful VoC program?

Building a Best-in-Class Voice of Customer program in 10 Steps

One of the most challenging aspects of a Voice of Customer program, is setting up a successful one.

How do you go about creating a successful VoC program? It takes several steps starting with getting executives on-board to measuring Return on Investment.

The goal of this guide is to serve as an invaluable tool as you design a best-in-class VoC program to support your brand for years to come.

Included in this guide:

  • 10 essential steps to get the most out of your VoC Program
  • Practices to ensure the continuity and success of a VoC Program
  • References to in-depth resources for further assistance
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