Voice of the Customer: Ways to Win Executive Buy-in
Actionable steps to implement or expand your VoC solution
The digital landscape continues to tilt in favor of the customer.
Report after report proves businesses with a comprehensive Voice of Customer (VoC) strategy will outperform those who don’t. As each industry evolves, stakeholders need to collaborate cross-team to implement digital transformation. The companies with executives who support Customer Experience (CX) innovation will provide exceptional experiences for their customers, while those who lack executive support will fall behind.
This e-book explains the responsibility to motivate your executives and inspire them to invest in digital transformation and the actionable steps to have them buy-in for positive CX impact.
Included in this e-book:
- Defining clear direction for your organization's digital transformation and CX programs
- Turning cynical executives into CX evangelists with data and statistics, showing how CX improves profitability
- Creating a sense of urgency for your executive team to push for a VoC program