G2 Spring 2022 Report

The voice of actual product users

G2 Spring 2022 Report

G2 is a “tech marketplace” where users review and offer feedback about the products and solutions they use. Instead of relying on a tsunami of ads, G2 offers authentic reviews and ratings where stakeholders decide on their next product partner.

Based on over 600 customer reviews, check this report for the high performers and leaders with a contact center market presence.

Included in this report:

  • Best overall user satisfaction in Contact Center Operations for the eighth consecutive quarter
  • Best mid-market and overall usability, including easiest implementation and users most likely to recommend.
  • Best enterprise relationship for Contact Center Operations and best mid-market relationship for Contact Center Infrastructure.