US Contact Center Decision Makers’ Guide 2022

The Cloud-based Contact Center Solutions Chapter

US Contact Center Decision Makers’ Guide 2022

Cloud-native omnichannel has failed to deliver for modern consumers. That’s why today’s most techforward brands are retooling to deliver predictive, contextual, conversational CX for digital-first, smartphone-era consumers.

The US Contact Center Decision-Makers’ Guide (2022) is the industry’s #1 comprehensive annual report studying the performance, operations, technology and workforce aspects of the US contact center operations.

Download your copy to learn more about the seven major pain points and issues that affect the contact center today.

Included in this guide:

  • Improving Quality and Performance
  • Maximizing Efficiency and Agent Optimization
  • Digital, Cloud, and the Customer of the Future