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Hyperautomation in the Contact Center

Leveraging automation and AI to enhance customer experience

Hyperautomation in the Contact Center

Customer satisfaction is critical to business success. It sounds like a simple truth, but it’s inherently complicated. Because the prerequisites for that satisfaction aren’t static.

Expectations are intensifying, and customer questions or concerns are expected to be resolved with increasing professionalism and proactivity, across multiplying channels—and at a constantly accelerating rate.

This e-Book explains how to take the next step in customer contact centers by bridging the gap between customer needs, agent empowerment, and business optimization.

Included in this e-Book:

  • Overcoming the challenges of siloed systems and processes
  • Outcomes of RPA-driven contact center solutions by UiPath
  • The human side of hyperautomation