Hyperautomation in the Contact Center
Leveraging automation and AI to enhance customer experience
Customer satisfaction is critical to business success. It sounds like a simple truth, but it’s inherently complicated. Because the prerequisites for that satisfaction aren’t static.
Expectations are intensifying, and customer questions or concerns are expected to be resolved with increasing professionalism and proactivity, across multiplying channels—and at a constantly accelerating rate.
This e-Book explains how to take the next step in customer contact centers by bridging the gap between customer needs, agent empowerment, and business optimization.
Included in this e-Book:
- Overcoming the challenges of siloed systems and processes
- Outcomes of RPA-driven contact center solutions by UiPath
- The human side of hyperautomation
Get the e-Book
By submitting my contact information, I confirm that I have read and agree to the Simpler Media Group, Inc.'s privacy policy, which explains how my personal data is collected, processed and shared.
Resource Sponsored By
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
For more information about UiPath, please visit www.uipath.com