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10 Automation Opportunities to Transform Customer Contact

Retain customers and drive loyalty

10 Automation Opportunities to Transform Customer Contact

For decades, organizations have invested in technology that promised to streamline their contact center processes, consolidate their technology systems to improve customer service while reducing operating costs.

In most cases, these promises were not realized and required these organization to maintain more systems, using custom integrations that were costly to build and maintain. 

This infographic offers ten suggestions for a better approach to these contact center challenges.

Download this infographic to learn how contact centers deal with:

  • Very rigid processes that don’t adapt to evolving customer needs
  • Disappointing gains in key metrics like average waiting times (AWT) and first call resolution (FCR)
  • Inability to reduce costs due to complex agent training and overhead to maintain multiple, poorly integrated systems