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Consumer Attitudes, Expectations, and Preferences for Customer Service

Find out what consumers value most when interacting with customer service

Consumer Attitudes, Expectations, and Preferences for Customer Service

How does customer service impact brand loyalty? What do consumers value most when interacting with customer service? How do privacy preferences play a role in customer service satisfaction?

Recently, Treasure Data surveyed 500 U.S. consumers to gauge attitudes toward brand-provided customer service.

This report will help you better understand what customers value most when interacting with your customer service center.

Download the report to get insights such as:

  • Most customers (75%) agree that the use of their data helps improve customer service experiences
  • Consumers view customer service to be most important in the healthcare (92%) and banking sectors (89%)
  • When interacting with customer service centers, customers care most about: speaking to only one representative (47%), fast resolution time (46%), and effective listening (45%)