The 2023 State of Digital Customer Experience Report

Digital CX data and insights from 1200+ executives

The 2023 State of Digital Customer Experience Report

The advances in digital customer experience (DCX) made through the pandemic continue to evolve, and the vast majority of organizations continue to view DCX as a real priority.

Teams rely on an increasingly sophisticated marketing technology stack to manage content, drive experiences, provide underlying analytics and set up intelligent automation.

Today’s most successful organizations are the ones exhibiting technology investment patterns to best understand their customers, which result in the delivery of superior customer experiences.

Inside this report:

  • Digital priorities from 1200+ executives
  • Today's top customer experience challenges
  • Why investing in technology and tools is important
  • How to better understand the behaviors of customers