2021 Q2 Edition The State of Digital Customer Experience

What does the customer journey look like these days?

2021 State of Digital Customer Experience

The pandemic has changed everything and turned the customer journey upside down over the last year.

Going forward, companies will need an updated understanding of the customer journey if they hope to provide meaningful customer experiences and retain customers and

This report contains insights from the most recent State of the Digital Customer Experience survey.

Included in this report:

  • How well organizational efforts to improve CX affects the customer journey
  • Opinions on the effectiveness of digital CX tools
  • The top digital CX investment priorities for the coming year

This guide is produced by CMSWire.

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This Report is produced by SMG/CMSWire.