Executive Summary

Ecommerce Crisis Management for Today and Tomorrow

How retailers, manufacturers and wholesalers are responding to unprecedented challenges

Coronavirus Ecommerce crisis management

Many U.S. manufacturers, distributors, retailers, and web merchants of all sizes have experienced and managed a crisis or two in their time.

There are hard-won lessons learned from the current pandemic that ecommerce companies of all sizes are using to seek out new online business opportunities and build post-coronavirus technologies and business strategies that will work more effectively and efficiently for the long haul.

This report presents data, insights, and best practice advice that all B2C and B2B companies can use now and going forward.

Included in this Executive Summary:

  • Insights into manufacturers that are shifting online operations as coronavirus hits home
  • B2B COVID-19 report: the perspective of buyers and sellers
  • Dealing with pandemic pressures on ecommerce technology
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This Executive Summary is sponsored by SAP.