Executive Summary

E-commerce Crisis Management for Today and Tomorrow

How retailers, manufacturers and wholesalers are responding to unprecedented challenges

Coronavirus Ecommerce crisis management

The ability to manage a crisis is a crucial measure of success for businesses of all sizes and industries.

Many U.S. manufacturers, distributors, retailers, and web merchants have learned that during the current pandemic. Now they are seeking out new online business opportunities and building post-coronavirus technologies and business strategies that will work more effectively and efficiently for the long haul.

This report presents data, insights, and best practices that B2C and B2B companies can use now and going forward.

Included in this Executive Summary:

  • Insights into manufacturers that are shifting online operations as coronavirus hits home
  • B2B COVID-19 report: the perspective of buyers and sellers
  • Dealing with pandemic pressures on e-commerce technology
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This Executive Summary is sponsored by SAP.