Driving demand, loyalty, and long-term growth through the intelligent, connected enterprise
80% of CEOs believe they are delivering a superior customer experience. The true number is less than 10%.
With that gap in perception vs. reality, it’s clear that many organizations simply do not understand their customers. Companies are exploring new solutions, but true transformation will not be possible until they can effectively measure what their customers need.help improve their lives.
In this Executive Brief, you will learn how to close the experience gap and discover how your day-to-day operations impact the way your brand delivers on its promise to customers.
With the right suite of connected solutions, companies can:
- Identify and engage consumers to turn anonymous visitors into loyal customers
- Gain a deep understanding of customers’ imminent needs and wants
- Deliver great experiences and services driven by advanced data analytics, AI, and machine learning
This Executive Brief is sponsored by SAP.