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Maximizing Productivity in the Contact Center

Maximizing Productivity in the Contact Center

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.

Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success.

To empower agents to do more with less, this report highlights the leading pain points that prevent efficiency and establish a framework for maximizing productivity in the contact center.

Included in this report:

  • Maximizing productivity in the contact center for improving customer experiences
  • How to improve and meet customer expectations during moments of economic downturn
  • Keeping both customers and employees satisfied in the long term