Next-Gen Cloud Contact Center for Dummies

Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and empowered to help them.

New work norms present both opportunities and challenges for businesses in delivering an exceptional customer experience.

This e-Book discusses how a next-gen cloud contact center can help organizations meet customer demands, what a modern cloud contact center looks like, and how businesses can implement it today.

Included in this e-Book:

• The evolution of the contact center, different use cases, and the benefits of a next-gen cloud contact center
• The changing world of work, communication, and collaboration
• Next-gen cloud contact center technologies