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15 Statistics That Show How Gen Z are Changing Customer Service

15 Statistics That Show How Gen Z are Changing Customer Service

Gen Z is on the rise, and just like Millennials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant.

This infographic shares 15 Gen Z statistics you need to be aware of to make sure your organization can adapt to their unique digital and experiential preferences.

Included in this infographic:

  • 98% of Gen Z members own a smartphone, and 55% use their smartphones for five or more hours daily
  • 59% of Gen Z can't go a day without texting, and their attention span is 8 seconds
  • 69% of Gen Z finds ads disruptive, and 63% prefer to see "real people" instead of celebrities in advertising
  • Less than 30% of Gen Z will share personal data, such as health, wellness, location, or payment information online