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2023 Global Consumer Trends Report

The year businesses rediscover the human connection

2023 Global Consumer Trends Report

Amid economic uncertainty and rising consumer expectations, it is more critical than ever for businesses to stay relevant to their customers.

This is why Qualtrics XM spoke to more than 33,000 consumers in 29 countries around the world to find out what businesses need to do to win their loyalty. The answer? Act more human.

This consumer trends report explains where and how to focus your efforts so you can thrive in the months ahead.

In this report, you’ll learn:

  • The key areas businesses need to focus on in 2023 to win, according to consumers
  • The impact of human experiences on customer loyalty and spend
  • What steps to take to reconnect with your customers and stay relevant