ROI of Customer Experience

CX highly correlates to consumer loyalty across 20 U.S. Industries

ROI of Customer Experience 2020

To understand the connection between customer experience (CX) and loyalty, Qualtrics examined feedback from 10,000 U.S. consumers describing their experiences with and loyalty to different companies across 20 industries. 

They found a strong, positive relationship between CX quality and loyalty behavior.

This report dives into the findings of the survey by looking at the connection between CX and loyalty for various industries.

Included in this report:

  • The connection between customer experience and loyalty
  • CX and loyalty across 20 industries
  • How to build your own CX ROI model
Get the report

This report is sponsored by Qualtrics.