The Forrester Wave: ECM Transactional Content Services (Q2 2017)

An evaluation of 13 vendors in a market in transition

Forrester Wave: ECM

Forrester forecasts Enterprise Content Management to be a global market worth $8 billion in 2017, rising to $9 billion in 2018.

Longtime leading vendors are on the defensive — consolidating, merging and divesting. New competitors are winning deals with cloud-native content platforms or modern architectures that support the delivery of flexible, granular, purposeful applications.

With digital transformation, organizations are seeing new opportunities to extend ECM into the applications that drive business. This helps bridge silos, integrate governance controls and realize the full value of content by using it in context.

In this 28-criteria evaluation of ECM transactional content services (tCs) providers, the 13 most prominent vendors are identified, researched, analyzed and scored.

Inside this report:

  • Benefits of digitization, process automation and paper elimination
  • Key capabilities of transactional content services
  • Accelerating digital business with investments in ECM
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This report is sponsored by OpenTextâ„¢