Navigating the New Normal
How customer experience has become even more important for retailers and brands as they look to the future
In today’s digital world, consumers’ expectations of their favourite brands and retailers are sky-high.
With the retail sector facing some of its biggest challenges ever, delivering exceptional digital customer experiences and personalisation are integral to inspiring loyalty.
Nuxeo asked Censuswide to conduct a survey among UK consumers to understand the factors that would influence their retail and brand choices. You will see that this research leaves no doubt about the growing challenges facing retailers and brands as they strive to keep the experience relevant.
Reading this white paper you will discover:
- The importance of delivering a first-class digital customer experience
- The preferences and habits of respondents aged 16-24 who have grown up with online shopping and digitally-enhanced in-store experiences
- The power of content personalisation in the buying cycle
This white paper is sponsored by Nuxeo.