Better Than Average CX: How to Wow Your Customers
A recent webinar explored best practices for building customer experiences that create fierce loyalty
Average is no longer good enough when it comes to customer service. Today’s consumers have high expectations around brands. These days, their experience with a company matters just as much as the products and services it offers. Every interaction a customer has with your brand needs to “wow” them.
In a recent webinar with CMSWire, NICE CXone’s Director of Product Marketing Tamsin Dollin and Catherine Forino, Senior Product Marketing Manager for NICE, explored the best practices and innovations contact centers are using to not just meet, but exceed the rising expectations of customers.
Included in this white paper:
- Causes of friction
- Turning fails into "Wows"
- Leveraging voice of customer data
Get the white paper
By submitting my contact information, I confirm that I have read and agree to the Simpler Media Group, Inc.'s privacy policy, which explains how my personal data is collected, processed and shared.
Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com