Closing the Loop to Surprise, Delight, and Retain Customers
Learn the secret to service that delights customers
Research shows that customers whose problems are reported and resolved are more loyal than individuals who never encounter customer service issues. This fact demonstrates why having a Voice of the Customer (VOC) program is so crucial.
However, your VOC program must deliver actionable feedback that you can use to improve processes and close the loop with customers. This e-Book is designed to help you develop such a process and build a foundation for success.
Benefits of closing the loop with customers include:
- Earning trust and building relationships
- Increasing revenue and recommendations
- Minimizing or eliminating customer effort
- Simplifying employee work
- Improving the customer journey
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com