Chatbot Starter’s Guide

The future is here!

Chatbot Starter’s Guide

The use of chatbots and virtual agents have seen significant growth already as the technology consistently advances.

As a result, contact center leaders turned to chatbots to help their customers and agents. Not only is chat and chatbot customer service accessible for even small businesses, customers expect them.

This guide helps you learn more about chatbot benefits, how they work, and best practices to get your bot talking.

Included in this guide:

  • 8 reasons why businesses need chatbots
  • Anatomy of an intelligent virtual agent
  • Example of how a virtual agent uses AI technology