Chatbot Starter’s Guide
The future is here!
The use of chatbots and virtual agents have seen significant growth already as the technology consistently advances.
As a result, contact center leaders turned to chatbots to help their customers and agents. Not only is chat and chatbot customer service accessible for even small businesses, customers expect them.
This guide helps you learn more about chatbot benefits, how they work, and best practices to get your bot talking.
Included in this guide:
- 8 reasons why businesses need chatbots
- Anatomy of an intelligent virtual agent
- Example of how a virtual agent uses AI technology
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com