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The ROI of Smart Self-Service

Using modern tools to delight modern customers

The ROI of Smart Self-Service
Smart self-service creates happy customers, reduces costs, drives efficiency, and grows revenue.

Businesses around the world, across all industries are facing drastic changes in customer behavior and overall market conditions.

This document highlights the transformation that self-service programs have gone through and illustrates the performance benefits observed by firms leading and adapting to this transformation by building smart self-service capabilities. 

Included in this white paper:


  • The gap in what buyers expect from self-service and what businesses deliver
  • Using analytics and AI to optimize activities
  • How to leverage automation to expand and improve the use of self-service