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7 Trainable Soft Skills for Outstanding Agents

A customer service skills mini guide

7 Trainable Soft Skills for Outstanding Agents

Customer-agent interaction has the power to be memorable—for better or worse.

Much like your workforce, cartoon characters sometimes embody the skills you want your contact center agents to have—or, at least, develop—to achieve gold-standard service.

This guide suggests seven agent soft skills you need and how to actively develop them across your workforce.

Included in this guide:

  • How to boost CX, increase agent engagement, and make your brand as memorable as the cartoon shows your customers grew up with
  • Gamify and incentivize performance
  • Overcoming trouble to convey the right message