7 Trainable Soft Skills for Outstanding Agents
A customer service skills mini guide
Customer-agent interaction has the power to be memorable—for better or worse.
Much like your workforce, cartoon characters sometimes embody the skills you want your contact center agents to have—or, at least, develop—to achieve gold-standard service.
This guide suggests seven agent soft skills you need and how to actively develop them across your workforce.
Included in this guide:
- How to boost CX, increase agent engagement, and make your brand as memorable as the cartoon shows your customers grew up with
- Gamify and incentivize performance
- Overcoming trouble to convey the right message
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.nice.com