The ROI of Real-Time Agent Guidance
How AI helps align agent performance with customer expectations
AI enables contact center success by proactively managing interactions in real-time.
Using technologies such as speech analytics and text analytics to capture data, contact centers can use AI capabilities to monitor customer conversations.
This white paper documents how using AI capabilities to deliver agent guidance helps contact centers maximize agent performance.
Included in this white paper:
- How AI increases customer retention and satisfaction
- How AI maximizes agent performance and productivity
- Why real-time insights is critical for empowering teams in remote work environments
Get the white paper
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Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.nice.com