Strengthening Digital With Voice
Effortlessly Resolve Customer Needs at Pace and Scale With the Power of AI
A company’s ability to handle customer requests via voice is critical in orchestrating seamless customer experiences. Today, voice channels are infused with AI to meet the consumers’ demand for effortless resolution.
Enlighten XO harnesses conversational data to recognize customer intent and sentiment to optimize the customer journey flow.
With its abilities to listen to the true voice of the customer and uncover automation opportunities, Enlighten XO empowers customers to solve their problems through self-service first but also equips agents with sophisticated AI tools to resolve the most complex issues with a human touch.
Included in this e-Book:
- How chatbots increase customer frustration due to their limitations
- Driving a new era of self-service and seamless CX
- AI's opportunities to solve customer challenges at pace and scale
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com