Artificial intelligence for an omnichannel world
Great customer experiences are built on great customer journeys but in an omnichannel world, journeys can easily lead to wrong turns.
Today, CX practitioners know the secret to creating a positive customer experience lies in the vast amounts of complex data their omnichannel contact centers generate.
This report by CX Network examines how AI-driven analytics fuels improved CX by:
- Extracting valuable insights from customer data
- Leveraging advanced technology to analyze speech, text, journey and sentiment
- Understanding the root causes of common service issues and how to address them.
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Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com