The Bigger Picture for AI
Getting Beyond Silos, Chatbots and the Contact Center
AI-based technologies have the capacity to take CX to a higher level by drawing from across the organization rather than from just the contact center.
Chatbots remain an attractive AI use case, but you need to think beyond this to get the richer payoff from AI. At its core, AI is about processing and analyzing data at scale, and no data set is too large.
Starting with this insight leads organizations to adopt AI strategically, providing a richer understanding of their customers and opportunities for leveraging it.
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com