AI for the Contact Center
It's so much more than Chatbots
While the phrase “AI for the contact center” has now become very familiar, it can mean many things, and without careful consideration, AI’s business value could be underestimated.
We tend to follow the path of least resistance — especially with new technology — where the focus is on short-term results and a fast ROI.
This whitepaper, by J. Arnold & Associates, examines how AI-driven data can help contact centers understand their customers better and strategically deliver better CX, in ways that are not just more efficient, but also more effective for long-term ROI goals.
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Resource Sponsored By
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com