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When Self-Help is the Best Help

Serve customers how they want to be served

When Self-Help is the Best Help

Time and again, researchers are hearing the same things from customers: they’d rather find answers themselves than ask for help.

It’s up to organizations to design self service that meets customers’ needs, answers their questions and directs them to knowledgeable agents when FAQs don’t solve the issue.

Recently, experts from NICE CXone discussed the future of self-service and what customers want when they go looking for answers to common questions.

Included in this Industry Insights report:

  • A brief summary of a webinar featuring experts from NICE CXone
  • Insights into the future of self-service — what customers want and how self-service can support your contact center agents