The Inner Circle Guide to AI, Chatbots & Machine Learning
Current use and future plans for AI

New research from ContactBabel dives deep into the use cases for AI in the contact center. The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions.
This report aims to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds.
Better understand the ROI of AI and learn how to implement AI at your contact center today. Get your comprehensive guide to AI now!
Included in this report:
- What is robotic process automation
- How can AI help with remote working
- Use cases for AI in the contact center
Get the report
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com