Journey Mapping the Digital Experience
The three key measurements
Discover the importance of understanding the customer’s entire digital journey with your brand in this insightful mini guide with CEO of Experience Investigators Jeannie Walters, in partnership with our experts at NICE CXone.
Today, it’s not enough to start tracking the customer’s journey after they interact with an agent. You need to understand their digital journey through the lens of your customer’s entire experience with your brand—and that all starts with journey mapping.
This mini guide is designed to help you:
This mini guide is designed to help you:
- Understand the point of view of your customers
- Map the customer’s digital journey from the context of their overall brand journey
- Adapt to evolving customer expectations and needs
Download a copy to get started!
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com