14 Innovative Personalization Ideas for the Digital-first Customer
Does your experience meet today’s expectations?
Personalization isn’t a nice-to-have: 57% of customers have stopped buying because a competitor provided a better experience. Customers expect omnichannel personalization where engagements are tailored based on their past interactions.
That’s why “use the recipient’s name in an email” isn’t what you’ll find here. Personalization requires an intimate knowledge of your customer. The goal? Anticipating when and why they need service.
To get there, four leading CX experts have helped us put together a list of 14 personalization ideas covering the fundamentals through innovative ways you can surprise and delight.
Download the e-Book to reveal:
- The impact of personalization on experience and loyalty
- Personalization best practices and fundamentals for contact center leaders
- Real-life examples of personalized customer experience
Get the e-Book
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With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, we’re a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform—and elevate—every customer interaction.
For more information about NICE, please visit www.niceincontact.com