Four Ways to Improve Business Outcomes in the Contact Center

A positive connection, or lack of one, affects business outcomes such as sales acceptance rates, collection rates, satisfaction scores, retention rates, and service cost efficiency.

Language is an important window into personality and human behavior. The way we choose to communicate and interact with the world around us is an advertisement of our personality characteristics and traits, as well as communication preferences.

This e-book discusses 4 ways to easily improve your business outcomes in your contact center through personality.

Included in this e-book:

• The role of personality in the contact center
  
• Four ways to improve business outcomes in the call center with personality
  
• How minimal changes can quickly drive results