The Power of Real Time Moments for Customer Experience
How putting feedback at the center of the customer experience is better for business
Customer feedback is often dreaded by companies. Why? Because all too often the customer isn't offering any feedback until something has made them unhappy.
At the same time over half of consumers surveyed said that a negative experience they had with a brand could have been improved if they had been able to give real-time feedback and the company took immediate action. How do you make every moment count? What does a feedback experience designed for the customer look like? How can you be everywhere your customers are?
Read this e-book to learn what you need to do to future-proof customer engagement and how to create connected moments that improve the customer experience.
Included in this e-book:
- How to effectively engage customers and gather meaningful insights
- The best way to design feedback response for the customer
- The keys to generating a healthy and representative flow of customer feedback