The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018
The nine providers that matter most and how they stack up
The Forrester Wave represents one of the industry’s most thorough and detailed analysis of customer feedback management (CFM) platform vendors. Vendors are rated on 40 criteria that cover current offering, strategy, and market presence.
Customer experience pros increasingly trust CFM vendors to act as strategic partners, enabling them to move from reacting to customer problems to avoiding them through advanced features. And as more features of CFM technology become commoditized, buyers will find differentiation in scalability and advanced features like predictive and prescriptive analytics.
This report shows how each provider measures up and helps customer experience professionals choose the right CFM provider that can successfully deliver an enterprise-grade solution for their organization.
Included in this report:
- CFM is critical to CX transformation
- Top CFM vendor strengths and weaknesses
- Vendor evaluations, product information and key takeaways