e-book

Customer Experience Predictions for 2018

The race is on for companies to define themselves by the customer

Understanding the Millennial Customer Journey

50% of organizations have already adapted their business model around the customer experience.

What will define the winning companies in 2018 is not getting the customer experience right, but getting better. Companies won’t need to be the best in order to win. Organizations that can harness holistic information and adapt to it will be the ones that come out as the winners in 2018 and beyond.

This e-book analyzes predictive data to determine how the customer experience serves as a mighty force in determining which organizations are winning companies. You will also learn how you can transform your organization to be among the winners.

Included in this e-book:

  • How to plan for a customer-centric business plan
  • Five CX best practices of winning companies
  • The importance of adapting to the latest CX trends
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This e-book is sponsored by Medallia