IDC Customer Support Executive Summary
Prioritize support services to rise above the competition
To stay competitive in this digitally transformed world, companies need fast and effective support services.
Today’s users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to their support team at work. They want support that is available on any type of device or connection, in any location, in any language and they want it delivered through their chosen method of communication.
From this white paper you will get a better understanding of how existing support technologies are meeting the needs of users and how effective support services can elevate a company in the eyes of users.
Included in this white paper:
- Current state of customer support
- How to identify critical support challenges
- How to employ advanced support tools