Maximizing Customer Engagement for Maximum Revenue Growth
The connection between quality customer engagement and quantifiable business outcomes
Are you maximizing your customer engagement efforts?
Most organizations have not evolved their customer engagement strategy for today’s digital world. In partnership with Forrester Consulting, Bold360 surveyed 468 across industries with the goal of defining a Customer Engagement maturity model that can serve as a blueprint for those organizations considering how to evolve.
This white paper analyzes four different companies with all different definitions of customer engagement and how they stack up against each other.
Included in this white paper:
- The customer engagement maturity model
- Profiles in customer engagement
- Use cases, challenges and opportunity examples