What Modern Consumers Expect from Retail Customer Service
The changing face of retail
What may have been standard just ten years ago, no longer holds true. In the past year, big box retailers were forced to become direct-to-consumer brands overnight.
Kustomer went out and surveyed over 500 American consumers to understand how their expectations of retail customer service have changed over the past 18 months, and the business impact of a poor customer experience.
This report explores why brands can’t afford to skimp on customer service, and the importance of delivering consistent, omnichannel service throughout the customer journey.
Included in this report:
- How the retail customer service landscape has shifted
- Predicting the future through generational differences
- Why retailers can’t afford bad customer service
Get the report
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Kustomer is a top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Through AI-powered automation, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
For more information about Kustomer, please visit www.kustomer.com