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Building a Conversational AI Solution

The whole is greater than the sum of its parts

Building a Conversational AI Solution

Technology is a powerful thing. In the past year, we have seen how AI is changing the way our world operates.

But sophisticated technology obviously isn’t simple. There’s a lot of intricacies that create the depth of knowledge that is required to deliver truly transformational experiences. 

This e-Book explores what makes great technology and what great technology needs to truly be successful in the contact center.

Included in this e-Book:

  • Understanding conversational AI technology
  • How to enable a Conversational AI technology to make sense of a customer’s language, recognize their intent, and produce a response
  • How a human intent analyst provides clarity to customer interactions