Building a Conversational AI Solution
The whole is greater than the sum of its parts
Technology is a powerful thing. In the past year, we have seen how AI is changing the way our world operates.
But sophisticated technology obviously isn’t simple. There’s a lot of intricacies that create the depth of knowledge that is required to deliver truly transformational experiences.
This e-Book explores what makes great technology and what great technology needs to truly be successful in the contact center.
Included in this e-Book:
- Understanding conversational AI technology
- How to enable a Conversational AI technology to make sense of a customer’s language, recognize their intent, and produce a response
- How a human intent analyst provides clarity to customer interactions
Get the e-Book