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How Conversational AI is Changing the Way Contact Centers are Run

Shifting the paradigm

How Conversational AI is Changing the Way Contact Centers are Run

Technology has advanced, but the way that we run contact centers has not changed. This disconnect means the end result frequently falls short.

Human agents were once the center of the contact center. The rise of technology shifted this model to rely less on human agents, but still needed a human for the interaction to be completed.

This e-Book explains how the model of the contact center needs to incorporate new technology capabilities in order to achieve its highest potential and return on investment.

Included in this e-Book:

  • How to successfully balance humans and AI
  • Imagine a contact center where technology leads
  • Advantages of technology leading