Transforming Customer Experience for the World's Leading Scientific Society
2X Increase in New Member Acquisition
The world's largest scientific organization with members in 140+ countries was having multiple challenges when it came to their digital experience.
They were seeing negative membership growth rate, high lead time to create new activity reports and more.
After working with Innover, they saw a 200% increase in new member acquisition, 30% increase in revenue and a 20% reduction in escalations by providing self-service capabilities to members.
Take a look at this case study and see how Innover was able to provide such a large Impact to this client.