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EX and Great Tech: Complementary Pillars of the Customer Experience

How employee experience and contact center technology drive better CX outcomes

EX and Great Tech: Complementary Pillars of the Customer Experience

In the current business market, organizations often struggle to deliver great, consistent customer experiences (CX) at scale — even as they recognize how CX is a brand differentiator.

To successfully provide great CX, organizations must engage and retain an increasingly demanding customer base. But engaging and training customers starts with engaging and retaining employees.

This e-Book describes how contact center agents can deliver quality experiences for your customers.

Included in this e-Book:

  • Understanding the relationship between EX and CX
  • Best practices for improving EX
  • Why the pace of change demands a more sophisticated technology strategy