EX and Great Tech: Complementary Pillars of the Customer Experience
How employee experience and contact center technology drive better CX outcomes
In the current business market, organizations often struggle to deliver great, consistent customer experiences (CX) at scale — even as they recognize how CX is a brand differentiator.
To successfully provide great CX, organizations must engage and retain an increasingly demanding customer base. But engaging and training customers starts with engaging and retaining employees.
This e-Book describes how contact center agents can deliver quality experiences for your customers.
Included in this e-Book:
- Understanding the relationship between EX and CX
- Best practices for improving EX
- Why the pace of change demands a more sophisticated technology strategy
Get the e-Book
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Resource Sponsored By
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-toend customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.
For more information about Ibex, please visit www.ibex.co