The Effectiveness of Automation in Application Support & Maintenance
The future of automation technology
Automation of routine work will continue to evolve over time to enable businesses to reduce operational and other costs.
The future of automation or AI and top researches in automation will be devoted to help businesses harness the treasured human efforts for creative work, keeping operational costs low while increasing productivity at the workplace. For over a decade, Robotic Process Automation (RPA) has been applied to the Business Process Outsourcing (BPO) sector, which has helped businesses achieve faster and more accurate results.
This white paper delineates the implementation of automation in Application Support & Maintenance (ASM) using three best examples of automation bots as case studies and explains how automation helps in achieving a faster resolution of incidents.
Included in this white paper:
- Introduction to ASM
- Ticket analytics using Bots
- The future of automation technology