whitepaper

The “3R’s” Rule of Digital Customer Centricity: Record, Replay, Respond

Step in your customer's shoes with a session replay platform

EStep in your customer's shoes with a session replay platform

The design of websites and content is becoming ever more dynamic and personalized which significantly increases the technological complexity of digital channels.

Such complexity becomes a major challenge in the event of a complaint or dispute. Without having exact recordings of every session it can take days or weeks to restore even a partial picture of what the customer saw.

This whitepaper introduces the capabilities of Record and Replay technology and the impact it can have on your business with enhanced customer experience, decreased customer disputes and improved regulatory compliance.

Included in this whitepaper:

  • Why is it important to keep visual records of customer sessions
  • What prevents companies from keeping visual records
  • The benefits and key features of record and replay technology
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This whitepaper is sponsored by Glassbox.