5 Steps to Ensure Your Digital CX Program Delivers Results

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5 Steps to Ensure Your Digital CX Program Delivers Results

The importance of CX has grown suddenly and dramatically since 2019, with the COVID-19 pandemic accelerating customer expectations for digital interactions and services.

Forsta has developed this five-step guide to keep pace with CX technology and best practices.

Read this white paper to learn how to align with various teams across the business, ensuring your CX program has the right foundation to deliver results for your organization.

Included in the white paper:

  • Conducting a data audit
  • Reviewing the survey triggers
  • Example metrics that can be presented to your digital team