The Achievement in Customer Excellence Awards
Winners demonstrating best practice and achievements
The winners’ stories from the ACE Awards e-Book demonstrate how listening to the Voice of the Customer and Voice of the Employee has the power to drive an organization forward.
Learn to deliver world-class customer and employee experiences from leaders changing business culture and generating significant Return on Investment.
Covering an array of industries, check out the book and discover how:
- Amadeus increased their NPS score by 7.5 points YoY
- Catalent grew their new business onboarding process compliance from 73% in 2019 to 96% in 2021
- Cromwell closed the loop within 24 hours for 100% of all alerts created
- Erie Insurance achieved a retained retention rate of 90%
- W5 & Jameson Distillery saw over 90% of visitors recommend a visit on return to their home country
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Forsta is the world’s leading Experience and Research technology company bringing clients a new frontier of customer experience. Our Voice of the Customer tools are simple enough to deploy in days, powerful enough to tailor to your exact needs, all supported by our world class consulting services. Together we grow smarter and faster as we bring customer experience research to life. Forsta was born through the merger of Confirmit and FocusVision.
For more information about Forsta, please visit www.forsta.com