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Human-Centered AI for Customer Service

3 systems you need to scale your support operations

Human-Centered AI for Customer Service

Prioritizing the customer experience is imperative in today’s competitive landscape . Customers have high expectations.

To meet these demands and ensure consistency and quick responses, you need technology platforms that empower customers to self- serve and enable agents to answer questions faster.

This guide describes how to apply human-centered AI to your customer service operations to realize ROI and retain customers and employees.

Included in this guide:

  • Why “human-centered” conversational AI is vital in customer service today
  • Three pillars necessary to enhance the customer experience with human-centered AI
  • Use cases for human-centered AI in customer service